You have 7 calendar days to return a product from the date you received it. To be eligible for a return, the product must be unused and undamaged.

The product needs to be returned with its included accessories and gifts along with the original receipt.

The product must be returned in the original packaging.


You are eligible to exchange a product within 14 calendar days of the date you receive the product if one of the following things is true:

  • The product is damaged during shipping and you have proof of the damage from the carrier or transporter;
  • The product significantly doesn't match its description in one or many aspects;
  • The product is defective and the defects are not caused by misuse, improper handling, or force majeure.

Shipping Costs

AKASO will pay for return & exchange shipping costs if your order is eligible for return/exchange.

If your return/exchange request is not approved and you still need to return or exchange a product, you will have to incur the return/exchange shipping fees. The return needs to be sent to our warehouse in Shenzhen, China.

Please contact us via for return address details.

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